Client Experience & Lead Manager

Join the Mission to Change Lives — One Conversation at a Time

Cheerful Young Professional Man showcasing an ideal candidate for this job — ***Client Experience & Lead Manager***

At Dylan Cornelius Management, we help mid-career professionals and aspiring leaders accelerate their careers, find purpose, and create lives they love. We don’t just offer advice — we guide transformational journeys.

If you’re driven by service, excellence, and the belief that every client interaction is an opportunity to change a life, we’d love to meet you.

About the Role

You’re the first voice our future clients will hear. As our part-time Client Experience & Lead Manager, you’ll play a pivotal role in transforming curiosity into clarity, and uncertainty into momentum.

You’ll handle inbound and outbound calls, screen leads, manage inquiries across platforms like Yelp, Google, and LinkedIn, and guide people to their next best step — whether it’s booking a session or exploring our services.

You’ll also contribute to lead nurturing, WordPress article writing and distribution, and social media posting and interaction, ensuring our voice is consistent and helpful across all touchpoints.

Type: Part-Time, Remote

Estimated Load: 5–15 hours/week

Reports To: Founder

Key Responsibilities

Manage inbound and outbound calls from platforms like Google, Yelp, LinkedIn, Facebook, Instagram, and our website
Conduct call screening to direct leads, clients, and sales/marketing inquiries appropriately
Guide potential clients to the right next step: scheduling link, intake form, or program sales page
Maintain clear, updated records of all interactions in Keap CRM
Monitor and manage Yelp lead inquiries and ensure timely, thoughtful follow-up
Publish and share WordPress articles across relevant channels
Assist with social media posting and interactions, including inbound/outbound communication
Collaborate with the team using Asana and Confluence