4 Signs Your Team Is Engaged (and How To Increase Engagement)

Help teams build a bridge to high performance

There I was at work: a team member said something that sounded like fearful gossip about another team (examples are in numbered headings below). While fear-mongering and gossip does occur in the workplace, there’s a skill in correctly managing these interactions. Sometimes, these are opportunities to discuss concerns that are or could be impacting project […]

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We Needed A Miracle

Help teams build a bridge to high performance

The lead software developer on my team came by my desk to tell me she needed to tell me something. Her plan was to step into a conference room, apparently due to the sensitive nature of the message. Once in the small room, she broke the news. “We’re screwed. The team and I have discussed […]

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She Was Fired With Severance

When they pay you, take the money!

There I was at work, walking down the hallway to check in with a coworker. Another coworker approached me, moving fast. “That <insert profanity here> just fired me!”* “Whoa!”, I said. “You’re still in the building. Usually you’d be walked out the door if you’d been fired.” “My last day is next Friday.” “Will you […]

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He Increased Leads And Sales 25%

See through piggy bank

There I am at my doctor’s office, and I ask, “How’s business?”* He says he’d like to improve customer visits and sales per visit. He gets a lot of calls, but not all are great prospects. There’s a lot of upside potential. I tell him, “That’s interesting, and maybe not surprising. I noticed your Yelp […]

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