There I was at work, with a client who wanted to add three staff members to my project team. Groupthink in my organization enabled a situation where that wasn’t going to happen, and that was acceptable. My option was to tell my client it was impossible: they couldn’t take part on this important project. I […]
Contracting for new product development is risky business. There I was at my customer’s desk while he ran late from a meeting. It was my first time there. Tacked to his cubicle wall was a letter from his company’s legal department to mine. It declared a breach of contract. It demanded remedies, including assignment of […]
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