Why it Took Me Twenty-One Years to Find My Purpose in Life

Find your purpose in life. Clarify your purpose and align your priorities so you can confidently focus on your key priorities in every situation.

Does this sound like anyone you know? Over 20 years ago, I bought a book called “Build Your Own Life Brand”. I didn’t finish reading it. About a decade later, I started a blog. Didn’t write a word for another decade. 11 years after I created that blog, I finally published my first public blog […]

How I went above and beyond for customer service

Austin Half Marathon 2016 Lori T Brown and Dylan Cornelius

There I was in an interview with a hiring manager from Amazon.com. I realized later maybe I should have prepared with one of those books about questions Google managers ask. My answer could have been better-rehearsed and highly polished. My answer could have been better-rehearsed and highly polished. I hadn’t much considered whether my performance […]

We Needed A Miracle: We Created a Plan

Help teams build a bridge to high performance

The lead software developer on my team came by my desk to tell me she needed to tell me something. She wanted to talk in private, in a conference room, apparently due to the sensitive nature of the message. Once in the small room, she broke the news. “We’re screwed. The team and I have […]

He Increased Leads And Sales 25%

See through piggy bank

There I am at my doctor’s office, and I ask, “How’s business?”* He says he’d like to improve customer visits and sales per visit. He gets a lot of calls, but not all are great prospects. There’s a lot of upside potential. I tell him, “That’s interesting, and maybe not surprising. I noticed your Yelp […]

How I Found Purpose and Great Results Through Continuous Improvement

My favorite race is the one I just finished because it's so damn hard in the midst of it, so nice when it's over, and I always feel such an amazing accomplishment when I've worked hard and met the challenge.

In my late thirties, I was scared healthy as I watched my grandparents die of strokes and heart attacks. As I took my journey to fitness [1], I’ve become better informed about the links between lifestyle choices, health, and mortality. I’ll use some elements of this journey as a case study for delivering great results. […]