Why it Took Me Twenty-One Years to Find My Purpose in Life
Does this sound like anyone you know? Over 20 years ago, I bought a book called “Build Your Own Life Brand”. I didn’t finish reading it. About a decade later, I started a blog. Didn’t write a word for another decade. 11 years after I created that blog, I finally published my first public blog […]
How I went above and beyond for customer service
There I was in an interview with a hiring manager from Amazon.com. I realized later maybe I should have prepared with one of those books about questions Google managers ask. My answer could have been better-rehearsed and highly polished. My answer could have been better-rehearsed and highly polished. I hadn’t much considered whether my performance […]
We Needed A Miracle: We Created a Plan
The lead software developer on my team came by my desk to tell me she needed to tell me something. She wanted to talk in private, in a conference room, apparently due to the sensitive nature of the message. Once in the small room, she broke the news. “We’re screwed. The team and I have […]
He Increased Leads And Sales 25%
There I am at my doctor’s office, and I ask, “How’s business?”* He says he’d like to improve customer visits and sales per visit. He gets a lot of calls, but not all are great prospects. There’s a lot of upside potential. I tell him, “That’s interesting, and maybe not surprising. I noticed your Yelp […]
How I Found Purpose and Great Results Through Continuous Improvement
In my late thirties, I was scared healthy as I watched my grandparents die of strokes and heart attacks. As I took my journey to fitness [1], I’ve become better informed about the links between lifestyle choices, health, and mortality. I’ll use some elements of this journey as a case study for delivering great results. […]