Austin, TX | [email protected] | LinkedIn
Technical Program Manager | Agile Delivery Leader | Product & Transformation Coach
Professional Summary
Product-minded Agile and Program Delivery Leader with 10+ years of experience guiding enterprise teams through large-scale delivery, roadmap execution, and stakeholder alignment. Combines deep Scrum and SAFe expertise with business acumen to translate strategy into scalable products and measurable outcomes. Experienced across financial, SaaS, and mobile platforms, bridging the gap between business vision, customer value, and technical execution.
Core Competencies
- Agile / SAFe Delivery Leadership
- Technical Program Management
- Cross-Functional Team Leadership
- Product Roadmapping & Backlog Prioritization
- OKRs & Metrics
- Release Management & Predictability
- Stakeholder Alignment
- Infrastructure & Platform Delivery
- Change Leadership
- Coaching & Mentoring
- Process Optimization
- Continuous Improvement
Career Highlights
Charles Schwab & Company — Sr Scrum Master / Delivery Leader
- Directed Agile delivery for iOS/Android platforms serving 6M+ clients monthly.
- Built delivery dashboards improving visibility and release predictability by ~30%.
- Founded Release Coordinator Community of Practice to unify cross-team alignment.
PNC Financial Services — Lead Scrum Master & Program Coach
- Introduced OKRs across Agile infrastructure programs linking delivery to business objectives.
- Automated VMware provisioning process, cutting lead time by 99% and scaling throughput 39×.
- Launched Kanban and metrics frameworks improving flow and backlog health.
Oracle Corporation — Software Project / Product Manager & Scrum Master
- Led end-to-end delivery of retail POS and inventory systems for Best Buy, CVS, Pep Boys, and Sears.
- Partnered with Accenture, IBM, and PwC to define scope, integration, and acceptance criteria.
- Corrected calculation logic in executive dashboards improving revenue accuracy by ~30%.
Education
MBA — Management of Technology & Innovation, Finance, MIS
Santa Clara University — Santa Clara, CA
BA — Psychology
University of California, Berkeley — Berkeley, CA
Certifications
- Certified Scrum Master (CSM)
- PMP (Project Management Professional)
- CISSP (Certified Information Systems Security Professional)
- SAFe Advanced Scrum Master
- SAFe Product Owner / Product Manager
- ITIL v3 Foundation
- Certified Coaching Practitioner of Excellence