Is trust really missing in modern organizations?
Media says people don’t trust companies.
Of course, it’s a matter of perspective, right?
YES, TRUST IS PRESENT
In fact, people absolutely trust companies.
Some people and employees trust companies to mistreat them, lie to them, and even defraud them.
Some managers don’t trust people to voluntarily do good work. In fact, some managers (sometimes called Theory X managers) trust people to not do good work. They actively put in place controls, manipulations, and even coercion and intimidation that’s intended to keep employees in line and taking desired behaviors. It is almost a certainty that managers with that mindset will also create similar controls for other organizational stakeholders, including customers.
In response, people, customers and employees alike, step back from the company, and through the application of common misattribution errors, they often step back and away from all managers and companies in general. After all, not all companies and managers are bad, right? Still, we all have a tendency to generalize an experience with one person or company to all people or companies.
In turn, the trust gaps grow.
Employees and customers pull away.
Managers coerce, manipulate, and control.
The trust of not working and not being supported grows.
Trust is present at all times. All a skillful manager or leader needs to do is determine what and who is trusted, and why.
Comment and mention a manager or leader who gets it, and consciously creates the kind of trust we all want to experience every day.