A Case Study in DevOps Continuous Improvement

I recently saw a paradox that boggled my mind, but that is very true in my experience.

Should we manage to customer experience or revenues?

We Manage to Revenues at the Expense of Everything Else

Take a moment and let the next three sentences sink in.

  1. It’s a fact that the basic tenets of lean management are about maximizing customer value and eliminating waste in the process.
  2. Jacob Stoller, the author of “The Lean CEO: Leading the Way to World-Class Excellence”, said the following:
  3. “The basic tenets of Lean challenge many of the aspects of traditional management theory and calls for a mindset that is foreign to most executives.”

This is the key opportunity for all modern and aspiring leaders.

Eliminate Toil

Lean management is the reason the Japanese crushed U.S. manufacturing industries over the past 75 years, and it is foundational to the DevOps revolution that is sweeping enterprises today.

At PNC, I was privileged to lead teams that reduced the lead time to deliver new development and test servers by 99%. In the past, development teams would wait months for resources while they fielded emails and phone calls from managers and customers who wanted to know why it took so long. Now, developers click a button and have a server the same day, so new product and service delivery can begin almost immediately.

Leadership at PNC gets it.

Be the leader you’ve always wanted, by doing what nobody else is doing.

Act Now

Comment and thank any managers you’ve had that left you inspired to be in their organization and to develop yourself.

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Hi, I’m Dylan Cornelius. I’ve spent my career helping Fortune 500 companies build custom products and change the lives of their employees and customers. Now I teach business owners how to manage change like best businesses. Get great results, and change your life with product development, continuous improvement, and agile management practices. Not only does it help at work, it works for self development, life problems, fitness plans, and chronic illness. In graduate school, I concentrated in “Management of Innovation” — after all, I worked in Silicon Valley, and I’d grown up just down the road! It was there I learned we don’t have to work so hard! We don’t have to rely on trial and error or hope, we don’t have to settle for less than we really want, and, most of all, we deserve to have advantages just like the big companies. There’s a better way to get great results and change your life. Let me show you how to manage change like the best businesses. Get great results and change your life with product development, continuous improvement, and agile management practices.

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